Terms of Service
The clauses below set forth the terms and conditions ("Agreement") upon which Excila Telecom, a subsidiary of TSeyva Pte Ltd. ("COMPANY") located at 21 Science Park Road, #02-03 The Aquarius Science Park II, Singapore 117628, shall provide and Customer shall purchase wholesale voice over Internet protocol ("VoIP") services ("Services"). Customer agrees as follows:
Rates and Codes: Rates are shown in terms of full minutes and calls are billed in one (1) second increments after the initial one (1) second call duration, with the exception of: (a) calls to Mexico (all breakouts)which are billed in sixty (60) second increments with a minimum call duration of sixty (60) seconds; (b) calls to Gambia (all breakouts)which are billed in one (1) second increments with a minimum call duration of sixty (60) seconds; and (c) calls to USA (all breakouts) which are billed in six (6) second increments after the initial six (6) second call duration. COMPANY reserves the right to increase or decrease its rates and/or change destination codes at any time upon email notice; any such decreases (other than by code deletion or addition) shall be effective immediately unless otherwise stated in the email notice. Any rate increases and/or changes to destination codes shall be effective no earlier than 12:01 a.m. Applicable Time (defined below) on the "Effective Date," where the Effective Date means the date on which such email notice is sent PLUS two (2) days. Notice of such changes shall be sent via email to the email address provided by Customer. It is Customer's sole responsibility to maintain and update such email address. All in-effect rates and codes will be listed on Customer's web portal. The time zone(s) used for identifying effective times and dates for changes contained in any written notice, all peak, off peak and economy traffic, and invoicing and other time sensitive matters shall be GMT time, which includes daylight saving time during relevant periods ("Applicable Time").
Currency: Customer will be billed and invoiced and will make payments in U.S. Dollars.
Resale of Services: All Services are provided for resale to Customer's customers, end users or subscribers. Customer is responsible for billing and collection from its customers, end users and subscribers including all taxes and fees. Customer is responsible for obtaining and maintaining all licenses, approvals and other authorizations necessary for the resale of Services. Customer hereby agrees to execute such other documents (including but not limited to Universal Service Fund forms) as COMPANY may reasonably request from time to time.
Prefix Routing: Some Customers will be given access to COMPANY's "prefix dialing feature", which will allow Customer to route each call to the desired call quality division by entering a dialing prefix as defined by COMPANY. Failure to prefix a call properly will result in calls being billed at the "Premium" division rates.
Suspension of Services: All Services are offered on a commercially reasonable basis only and are not guaranteed. In addition, COMPANY reserves the right to immediately suspend all or any part of the Services if: (i) Customer engages in activities that, in COMPANY's sole discretion, may cause disruption or damage to COMPANY's network or facilities; (ii) COMPANY detects any suspected fraudulent use of the Services and/or Artificially Inflated Traffic (defined below), whether directly or indirectly; (iii) Customer's account is inactive (passes no billable calls) for ninety 90) consecutive days; (iv) COMPANY requests identifying or other documentation from Customer for legal, administrative or regulatory purposes and Customer fails to provide appropriate documentation (in COMPANY's sole discretion) within a reasonable time; (v) No Customer monies are deposited into Customer's account within thirty (30) days of account turn up; and/or (vi) Customer exceeds its credit limit.
Payment: COMPANY shall, in its sole and absolute discretion, establish and modify payment terms and a credit limit for Customer. Such information shall be listed on Customer's web portal. Customer shall make payment to COMPANY via Western Union Quickpay transfer or wire transfer of U.S. Dollars in accordance with the "Credit Limit," "Payment Terms" and "Invoice Due Date" fields set forth on Customer's web portal. All wire transfer or Western Union fees shall be borne by Customer and COMPANY must receive the full amount of the invoice. Any payment shall be deemed valid only when it reaches COMPANY's account as cleared funds. If payment is not made in full by the due date, COMPANY shall have the right to suspend or terminate the delivery of all or any part of the Services provided hereunder without notice or demand until such time as payment, including applicable interest, is paid in full. Any payments not received by COMPANY by the due date will bear interest at a rate of one and one-half percent (1¬Ĺ %) per month or the maximum rate permitted by law, whichever is less, from the due date until paid in full. Any payments received that are less than the total amount due will be applied first to interest and collection fees, then the oldest invoice(s) outstanding.
Credit Limit: Credit Limit shall be defined as all unpaid amounts invoiced to Customer plus non-invoiced usage. Customer's service shall be suspended without notice when the Credit Limit is reached or exceeded unless (a) an interim payment is made prior to the due date; or (b) a credit limit increase has been applied for by Customer and granted by COMPANY at its sole discretion prior to the due date. To ensure that the Credit Limit is not exceeded over a weekend or holiday, Customer shall make all interim payments so that cleared funds are in COMPANY'S account by the immediately preceding Friday before 5pm GMT time.
Prepayment: Customer shall prepay COMPANY for all Services via Western Union Quickpay transfer, wire transfer or credit card payment of U.S. Dollars. All wire transfer, Western Union, or credit card user fees (including foreign currency or international transaction fees) shall be borne by Customer and COMPANY must receive the full amount of the invoice. In the event the prepayment amount reaches $0, Services shall be automatically suspended. In such event, COMPANY may (but is not obligated to) reinstitute Services to Customer once the prepayment has been replenished. Any suspension or termination shall not relieve Customer of its obligation to pay any amounts due hereunder. A prepayment replenishment shall be deemed valid only when such replenishment is in COMPANY's account as cleared funds. Notwithstanding the foregoing, for weekend usage, Customer shall ensure that the prepayment replenishment is in COMPANY's account as cleared funds by the immediately preceding Friday before 5pm GMT. COMPANY may in its sole discretion require Customer to increase the prepayment in the event of any increase or anticipated increase in Services provided to Customer. COMPANY may offset against the prepayment any amounts due by Customer that remain unpaid after expiration of any applicable notice or cure periods set forth herein. Customer's initial prepayment of $200 shall include a $200 Program Set-Up Fee. Such Fee shall be waived so long as: (i) Customer's account is not suspended or terminated by COMPANY during the first year from the date of Service activation; and (ii) Customer does not request a refund of any portion of its initial prepayment during the first year from the date of Service activation. If Customer's account is inactive for a period of Sixty (60) consecutive days, then COMPANY reserves the right to expire the Customer's account and all Customer funds will become the property of COMPANY. Notification of expiration will be made prior to and on the day of the suspension of Services.
Taxes and Fees: All Services under this Agreement are provided exclusive of any applicable federal, state, local, or foreign taxes, duties, or charges imposed by any governmental authority, or as otherwise provided pursuant to this Agreement. Such taxes, duties, or charges shall be paid directly by Customer. All amounts payable by Customer under this Agreement shall be made without deduction or counterclaim and, except to the extent required by any law or regulation, shall be made free and clear of any deduction or withholding on account of any tax, duty or other charges of whatever nature imposed by any taxing or governmental agency or authority. If Customer is required by any law or regulation to make any such deduction or withholding, Customer shall, together with the relevant payment, pay such additional amount as will ensure that COMPANY actually receives and is entitled to retain, free and clear of any such deduction or withholding, the full amount which it would have received if no such deduction or withholding had been required. COMPANY may impose any governmental or regulatory fees on a retroactive basis.
Disputed Charges: If Customer, in good faith, disputes the amount of any charge included in an invoice, Customer must notify COMPANY in writing of the disputed charge within thirty (30) days of the date of invoice and provide documentation reasonably required to resolve the dispute. Failure to contest a charge within thirty (30) days of the date of the invoice will create an irrefutable presumption of the correctness of the charge and Customer shall have waived its right to dispute that invoice. In addition, for prepaying Customers, if payment is made via credit card, any credits or refund made to Customer's account must have COMPANY'S written authorization.
Force Majeure: Neither Party shall be responsible nor liable for any obligations (except for the obligation to make payment when due) arising out of, in connection with or relating to any matter occasioned by or due to fire, flood, water, the elements, acts of God, war and threat of imminent war, labor disputes or shortages, utility curtailments, power failures, explosions, civil disturbances, governmental actions, shortages of equipment or supplies, unavailability of transportation, acts or omissions of third parties, or any other cause beyond such Party's reasonable control.
Limitation of Liability: In no event shall COMPANY be liable for any indirect, incidental, consequential, exemplary, punitive, reliance or special damages, or for any loss of revenue, profits, use, data, goodwill or business opportunities of any kind or nature whatsoever, arising in any manner from the Services. Regardless of whether any claim is based in contract, tort, or other legal theory, COMPANY's liability under or in connection with the Services shall be limited to One thousand ($1,000) dollars, if Customer's selected currency is US dollars. COMPANY shall not be liable for any damages, whether direct or indirect, caused by services or equipment that is not furnished or managed solely by COMPANY. The Parties acknowledge that the limitations on liability set out in this clause have been negotiated between the Parties and are regarded by the Parties as being reasonable in all circumstances.
No Warranty: Except as specifically set forth herein, COMPANY makes no warranty to Customer or any other person or entity, whether express or implied or statutory, as to the description, quality, merchantability, non-infringement, completeness or fitness for a particular use of any of the Services, all such warranties hereby being expressly excluded and disclaimed.
Fraudulent Calls and Artificially Inflated Traffic: Customer shall not dispute any charges or withhold payment on the basis that Fraudulent Calls or Artificially Inflated Traffic comprised a portion of the traffic volume. Customer shall be responsible for all charges associated with any Fraudulent Calls and Artificially Inflated Traffic. It is Customer's sole responsibility to take immediate action to block any Fraudulent Calls and Artificially Inflated Traffic. For purposes of this Agreement, "Fraudulent Calls" shall include, but not be limited to, deliberate exploitation of systemic errors in COMPANY's routing system. For purposes of this Agreement, "Artificially Inflated Traffic" means any activity which: (i) has the effect, intended effect or likely effect of preventing COMPANY's billing system from capturing any necessary billing information (in relation to the conveyance of a call); (ii) causes incorrect billing by COMPANY's billing system, or of an associated party; (iii) any situation where any person or entity is misled into making, receiving or prolonging calls; or(iv) is determined by COMPANY, in its sole and absolute discretion, to be bad faith usage of the Services. In the event Fraudulent Calls and/or Artificially Inflated Traffic causes COMPANY to be charged more by its terminating partners than the rate(s) quoted by COMPANY to Customer, then in addition to COMPANY's right to seek all remedies available to it at law or in equity, COMPANY reserves the right to re-rate all such traffic at the higher termination rate for the destination(s) in question and Customer agrees to pay all such re-rated charges.
Indemnity: Customer shall indemnify and hold harmless COMPANY and all of its officers, agents, directors, shareholders, subcontractors, subsidiaries, employees and affiliates from and against any claim, cost, damage, demand, liability, loss, penalty, proceeding and reasonable attorney's fees imposed upon COMPANY by reason of any claims or damages arising out of or related to: (i) Customer's own customers, end users or subscribers use of the Services; (ii) any fraudulent use of the Services, including but not limited to Fraudulent Calls and Artificially Inflated Traffic; (iii) any other act or omission by the Customer, including without limitation breach of any material obligation herein; and (iv) Customer's or any of its affiliates violation of the Anti-Bribery clause below. Customer will not settle any claims, demands, suits, proceedings or actions without COMPANY's prior written consent, which consent shall not be unreasonably withheld or delayed.
Short Duration Calls: The parties agree that: (a) calculated on a daily basis, if average call duration for any location falls below 1 minute, then COMPANY may append, at a later date and time, surcharges of an additional $0.02 on all daily minutes sent; and (b) Calculated on a daily basis, for all calls under twelve (12) seconds in length ("Short Duration Calls"), COMPANY may charge each Short Duration Call an additional $0.02 surcharge per call. The calculations set forth above shall be applied on a mutually exclusive basis to: (i) calls terminating in the United States; and (ii) calls terminating in international locations.
Notices: Except as set forth herein, all notices and communications from COMPANY to Customer under this Agreement will be given via email to the email address provided by Customer on the web portal. All formal notices and communications from Customer to COMPANY under this Agreement will be given in writing to COMPANY's address listed above, Attention: TSEYVA Legal Department.
Account Activation: Prepaid Customers understand and agree that a full activation (not a test account) of Customer's account is subject to COMPANY's receipt of Customer's initial prepayment and COMPANY's performance of certain background checks on Customer. Post-paid Customers understand and agree that a full activation (not a test account) of Customer's account is subject to full credit approval by COMPANY's finance department. COMPANY reserves the right to suspend and/or terminate Services at any time in the event COMPANY determines, in it sole discretion, that it cannot verify Customer's background information.